Available Cases

These Business Case Journal cases are available for review and purchase in PDF format. For review copies or reprint permissions, please contact Roy Cook, Director of Development, at cook_r@fortlewis.edu

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No.
Title
Author(s)
Year
Key Words 1
Key Words 2
Key Words 3
1 Ace Insurance Services at a Crossroads: Big Challenges for a Small Company Erhard K. Valentine & Bryan Palmer 2009 Summer Insurance services Insurance agency Insurance channels
2 Kodak’s Challenge: Surviving the Disruptive “Winds of Change” Boris Morozov & Rebecca J. Morris 2009 Summer Strategy Competitive Dynamics Disruptive Technologies
3 Medallion Consulting: The Case of the Problem Employee Bonalyn J. Nelson 2009 Summer Conflict Resolution Negotiation Employee Discipline
4 Nucor: Values and Transition S. Catherine Anderson, Robert L. Finley, & William Sparks 2009 Summer Leadership Corporate Values Organizational Behavior
5 West Michigan Whitecaps Ram Subramanian, Jaideep Motwani, & John Rumery 2009 Summer Product Positioning Promotion Options Marketing Plan
6 Lean Initiatives and Growth at Orlando Metering Company Wanda V. Chaves & Ed Cucinelli 2008/2009 Fall/Winter Lean Manufacturing Leadership Self-directed Teams
7 The Many Call Centers at Teen Mania Gary Clendenen, John O’Neill, & Art Betancourt 2008/2009 Fall/Winter Call center Queue Customer Relationship Management System
8 Wall-Mart’s New Challenge: Reaching Out To Socially Responsible Investors Dominie Garcia, Janet Rovenpor, & Asbjorn Osland 2008/2009 Fall/Winter Wal-Mart Social Responsibility Human/Labor Rights
9 Reinvigorating Innovation at 3M in 2005 Duane Helleloid, Partick Schultz, & John Vitton 2008/2009 Fall/Winter   3M managing change
10 Singleton Home Health Care Medical Supply, Inc. Cara Peters, Robin Soster, & Marilyn Okleshen 2008 Summer health care government regulation product line extensions
11 Hunger Mountain Cooperative: Buliding Consensus in a Member-Owned Cooperative Bonalyn J. Nelson 2008 Summer member-owned cooperatives organizational growth leadership
12 Nordstrom in 2003: Embarking on its Second Century of Business Ann Mooney 2008 Summer retail department stores family-run businesses
13 Dilip’s Gemstone Business Kiran Desai & Harha Desai 2008 Summer gemstone industry technology and manufacturing strategy growth strategy
14 The Good Life Megan Biskup & Christomper Reisinger 2007/2008 tobacco industry niche marketing entrepreneurship
15 The Process Flow and Scheduling in the Fairbanks County State Court Jacob Simons, Jerry Wilson & Maciek Nowak 2007/2008 court cases service operations scheduling
16 Creating a High Performance Team Through Transformational Leadership Wolfgang Jenewein & Christian Schmitz 2007/2008 transformational leadership teamwork sailing
17 Wal-Mart and Vlasic Pickles Karen Berger 2007/2008 management supply chain loss leader
18 Beyond a Reasonable Doubt Elizabeth Ann McCrea & Gladys Marie Torres-Baumgarten 2007/2008 court case sabotage organizational behavior and design
19 EADS Airbus Industries Incorporated Anthony F. Jurkus, Michel Kalika, Edward O’Boyle 2006/2007 Winter strategic management international business
20 The National D-Day Memorial: The Right Vision Becomes A Question Of Ethics Stewart Husted 2006/2007 Winter marketing management leadership non-profit management/marketing
21 Marketstar: A Channel Services Pioneer Erhard K. Valentin, Heather Hess-Lindquist 2006/2007 Winter marketing strategic management entrepreneurship
22 Owl Securities Craig Sasse, Anthony Tocco, and Thomas L. Lyon 2006 Summer international business business ethics business law
23 Fusing Culture And Strategy: Prescription For Success At Doctors Community Hospital Michael J. Fratantuono and David M. Sarcone 2006 Summer leadership strategic management health care administration
24 HENKEL-LOCTITE®1: Hot-Melt PUR Martha C. Fransson and David W. Wolf 2006 Summer marketing innovation management
25 General Cable Corporation’s Oil-Gas-Petroleum Business Ken Kono 2006 Summer marketing new product development business strategy
26 A New Season Begins: The Royal New Zealand Ballet Kate Daellenbach 2005/2006 Winter marketing performance arts
27 Savage’s Bakery: Knowing When to Invest and When to Sell George Howard, Elizabeth Scott, Mary Whitehouse, Caroline M. Fisher 2005 Summer entrepreneurship strategic management small business
28 Evaluating CEHN, S.A. Francisco J. Lopez Lubian, Ricardo Moreno 2005 Summer business valuation corporate finance value-based management
29 WestJet Eldon Gardner 2005 Summer airline industry financial strategy and planning lease financing
30 Axxon (Venture) Capital, Inc. Jonathan B. Welch 2005 Summer financial strategy venture capital entrepreneurial finance
31 F5 Networks Hugh Grove, Tom Cook, Steve Coburn 2005 Summer managerial accounting financial accounting internet traffic management industry
32 Boardwalk Acquisition Hugh Grove, Tom Cook, Rod Schuster 2005 Summer financial forecasting performance benchmarking business valuation techniques
33 Sharpco, Inc. Arthur Sharplin 2005 Summer small business management entrepreneurship strategic management
34 The Southwest Arkansas University Athletic Department Daniel R. Marburger 2004/2005 Winter business ethics business law higher education
35 A Perishable Coup D’Etat: Webvan and the Online Grocery Industry Cara Peters, Marilyn Okleshen, Dinesh D’Costa 2004/2005 Winter e-commerce online grocery industry marketing
36 The Wiremold Company: The Field Sales Organization Martha C. Fransson, Robin Chase, Edward B. Miller, Scott M. Bartosch 2004/2005 Winter marketing strategy lean principles kaizen
37 Scheduling at a Hospital Call Center Gary Clendenen, Dee Ann Dorsey 2004/2005 Winter health care operations management management science
38 A Challenge for the Medical Sciences Center on Aging John Todd 2004/2005 Winter organizational behavior public administration leadership style
39 Leadership Styles at PDS: The Effect on the Future of a Pharmaceutical Firm Heather Johnson, Liz Thach, Duane Dove 2004/2005 Winter leadership style organizational behavior strategic evolution
40 The Wiremold Company: Listening to the Voice of the Customer Martha C. Fransson, Peter J. LaPlaca, Steven M. Maynard 2004 Summer high-tech marketing new product development Quality Function Deployment
41 Unionizing the Des Moines Water Works Delaney J. Kirk 2004 Summer labor/industrial relations human resource management water utility industry
42 Cressoft: Journey from ISO 9001 to CMM Jamshed Hasan Khan 2004 Summer production/operations management quality certification customer focus
43 Zelte USA Douglas G. Ohmer, Claire McCarty Kilian 2004 Summer leadership style organizational behavior human resources
44 EM2: The Phone Rang at the Game Jeff Totten, Don Pope 2004 Summer marketing advertising industry customer retention strategy
45 The Wiremold Company: Wiremold® Distributor Incentive Program Martha C. Fransson, Robin Chase, Edward B. Miller, Scott M. Bartosch 2004 Summer marketing strategy lean principles Quality Function Deployment (QFD)
46 BMX Cycles Arif I. Rana, James Erskine 2004 Summer production/operations management bicycle-manufacturing industry process analysis
47 Oncologic Biopharmaceuticals: The Acquisition of a Technology Start-Up John H. Friar, Raymond M. Kinnunen 2003/2004 Winter entrepreneurship biotechnology start-up company
48 Roberts Pharmaceuticals Thomas L. Lyon, Anthony L. Tocco 2003/2004 Winter pharmaceutical industry start-up company entrepreneurship
49 GlaxoSmithKline’s Retaliation Against Cross-Border Sales of Prescription Drugs Sara Smith Shull, Rebecca J. Morris 2003/2004 Winter business ethics social responsibility marketing strategy
50 Philip’s Photography: How to Compete with Superstores and the Internet Nancy M. Levenburg, Thomas V. Schwarz 2003/2004 Winter small business entrepreneurship financial performance
51 Chipco International: "We Didn’t Create the Problem, But We Have To Survive It." Thomas C. Leach 2003/2004 Winter chip manufacturing financial performance enterpreneurship
52 The Indicted CFO Joe Thomas, Ralph Williams 2003 Summer ethics social responsibility human resource management
53 Deere & Company: Plowing the New Millennium Peter G. Goulet, Lynda L. Goulet, Tony D. Thelen 2003 Summer financial services technology corporate strategy
54 Pivot International - Pursuing Growth Marilyn L. Taylor, Theresa T. Coates 2003 Summer strategic management industry analysis competitive assessment
55 Vietnam International Hospital: What Now? Mark Kroll, Barbara Ross Wooldridge, Nguyen Viet Anh 2003 Summer international strategy and marketing health care management international joint ventures
56 The Rise and Fall of Pets.com: "Because Pets Can’t Buy." Cara L. O. Peters, Marilyn J. Okleshen 2002-2003 Winter e-commerce marketing financial management
57 Rainy Day Books Patricia G. Greene, Thomas L. Lyon 2002-2003 Winter entrepreneurship technology retail industry
58 The Albany County Sheriff’s Department: The War on Crime Statistics Jeffery Lloyd Seaton, John E. Timmerman 2002-2003 Winter business ethics statistics
59 Note on the Security Management and Manufacturers Industry Theresa T. Coates, Marilyn L. Taylor 2002-2003 Winter security management industry manufacturing industry competitive analysis
60 Ashanti Goldfields Company Rajib Sanyal, Hope K. Torkornoo 2002-2003 Winter international business hedging strategy international finance
61 The Association of Arizona Food Banks Tim J. Burkink 2002-2003 Winter nonprofit organization marketing channels food marketing system
62 The International Bank of Asia: Confronting a Crisis A. J. Almaney 2002-2003 Winter business strategy international business banking
63 Custom Acquisition Case Hugh Grove, Tom Cook 2002 Summer managerial accounting finance mergers and acquisitions
64 Our Grandfather’s Legacy Frank C. Jenkins, Martha C. Fransson 2002 Summer financial management business valuation taxation
65 SIA Katalogs Katherine Campbell, Duane Helleloid 2002 Summer strategic management international business strategy implementation
66 Natural Harvest Gary Clendenen, Leslie Toombs, Perry Worthen 2002 Summer small business entrepreneurship retailing
67 Mann Lumber: A Question of Financial Statement Analysis Edwin C. Leonard Jr., Patricia A. Ryan 2002 Summer small business financial analysis accounting
68 Highland Place Fred Hebein 2002 Summer small business real estate financial analysis
69 R. C. Willey Home Furnishings Erhard K. Valentin, Jerald T. Storey 2002 Summer business strategy value creation system strategic management
70 Alternative Charge-Back Systems for Shared Services at the Boeing Company: The Case of Voice Telecommunication Services William Ortega 2001/2002 Winter accounting activity-based system aerospace industry
71 TeleReach: Staffing for Team Effectiveness Tammy Bunn Hiller 2001/2002 Winter human resource management staffing employee-involvement teams
72 The Noor Arfa Batik Company: An International Case Study of Small Business Development in the Textile and Apparel Industry LuAnn Gaskill, Howard Van Auken, Mary Littell, Virginia Blackburn, Michael Whiteford 2001/2002 Winter international business small business development textile and apparel industry
73 TeleReach: Dissatisfaction and Declining Morale in Self-Directed Work Teams Tammy Bunn Hiller 2001/2002 Winter organization behavior employee dissatisfaction hiring
74 Funco, Inc. Ken C. Schneider, Elaine Davis 2001/2002 Winter video game industry entrepreneurship financial analysis
75 Marty’s Meats Lays an Egg David W. Rosenthal, Terri Feldman Barr 2001/2002 Winter marketing strategy small business service recovery
76 Take the Oreck Challenge Herbert Sherman 2001/2002 Winter retail management ethics sales presentation
77 Hewlett Packard in 1999: The Beginning of the Fiorina Era Patricia A. Ryan 2001/2002 Winter strategy leadership corporate culture
78 Marketing Research in the Political Arena: Use or Abuse? Stephen B. Castleberry 2001 Summer business ethics marketing research politics
79 Gold’n Pump: Sometimes Bad Things Happen to Good Companies Janell Kurtz, Richard Sebastian, Gary Sneide 2001 Summer crisis management human resource management marketing
80 The Spotswood Company Benefits Plan William A. Stoever 2001 Summer benefits plan human resource management
81 ProjectDove-Tail: A Study in Intercultural Relationships and Communication Taira Koybaeva, Richard L. Ratliff, I. Richard Johnson 2001 Summer international business intercultural communication intercultural relationships
82 The Early Learning Center: Financial Analysis of a Nonprofit Day-Care Expansion Ann Hackert, Steven S. Byers 2001 Summer nonprofit organization financial analysis
83 First Protestant Church: At the Crossroads W. Kent Moore, Peter M. Bergevin 2001 Summer nonprofit organization fund development financial analysis
84 The Loewen Group John V. Mullane, Joe G. Thomas 2001 Summer business strategy funeral industry demographics
85 Agilent Technologies’ Initial Public Offering Patricia A. Ryan 2001 Summer Initial Public Offering (IPO) financial analysis business strategy
86 Biotecnol LDA Pharmaceutica: A Case Study Michael Bommer, Manual V. Heitor, Conceicao Vedovello, Pedro de Noronha Passarra 2001 Summer pharmaceutical industry generic drug industry venture start-up
87 Cironi’s Sewing Center: Adding New Merchandise Lines Gary B. Frank, J. B. Wilkinson 2000 Winter venture strategy market research product line expansion
88 The Channel Tunnel Ashley W. Burrowes, Eldon J. Gardner 2000 Winter international business financial analysis
89 Polytech: A British Chemical Company in China Joseph Cheng, Rajib Sanyal 2000 Winter international business foreign investment operations management
90 WTVQ: The Rosie O’Donnell Show David W. Rosenthal, Terri Feldman Barr, Jessica Brenner 2000 Winter TV show talk show media
91 Where Has All the Money Gone? Funding for the Supplemental Regional Healthcare Program Herbert Sherman 2000 Summer nonprofit organization management control systems
92 Princess House: Acquisition and Turnaround Fred Hebein 2000 Summer financial analysis direct-selling industry mergers and acquisitions
93 The Bismuth Cartridge Company: Strategic Positioning and Transitions Among Powerful Competitors Robert L. Brown, Anthony F. McGann 2000 Summer competition government regulation manufacturing process
94 The HeaterMeals Company: A Hot in the Dark Christopher R. Moberg, David W. Rosenthal, Robert W. Twells 2000 Summer marketing strategy new product development market development strategy
95 Product Costing for Blackhawk Engineering William F. Bowlin, Benjamin De Jong 1999 Summer product costing manufacturing processes job costing
96 Seattle Silicon (A) Gerald M. Myers, John V. Celms, Joseph E. McCann III 1999 Summer venture capital strategic management value chain
97 Seatlle Silicon (B) Gerald M. Myers, John V. Celms, Joseph E. McCann III 1999 Summer venture capital strategic management corporate strategy
98 The Supersizing of the U.S. Bookselling Industry Rebecca J. Morris 1999 Summer industry analysis supply chain strategy analysis
99 Eskom, South Africa: Branding a Commodity Edward L. Felton, Robert W. Service, Mary Ann Hocutt 1999 Summer marketing strategy branding electric utility industry
100 Decision Time at Quinby College Norman F. Foy 1999 Summer nonprofit organization higher education strategy
101 Berube & Read Printing Company Robert Millen, Andrew Moulton 1999 Summer venture strategy financial analysis capacity constraints
102 Apple Computer: The Second Time Around David B. Croll, Thomas L. Wheelen 1999 Summer financial analysis corporate strategy new product development and introduction
103 The ER That Became the Emergency: Managing the Double Bind Earl Simendinger, Mary Anne Watson, Mike Jasperson, Bryan Boliard 1998 Winter nonprofit organization health care administration marketing strategy
104 The Institute for the Liberal Arts Martine Duchatelet, Patricia B. Lash, Steve Gehret 1998 Winter nonprofit organization higher education administration strategic management
105 Sunbeam and Albert J. Dunlap: Maximizing Shareholder Wealth, But at What Cost? Patricia A. Ryan 1998 Winter strategic management mergers and acquisitions corporate valuation
106 Kinetics.com: Marketing and Financing a Technology Product Through Its Infant Stages Nany Mohan, Bill Sekely 1998 Winter marketing strategy financial analysis software development industry
107 Syratech’s South Bronx Acquisition Gina Vega 1998 Summer ethics business law mergers and acquisitions
108 YWCA of Salt Lake City: The Diversification of Diversity Steven J. Maranville 1998 Summer nonprofit organization strategic planning strategic shift
109 South Coast Rehabilitation Services Mike Boorom, Fred Hebein 1998 Summer organizational management rehabilitation services corporate culture
110 Redhook Ale Brewery Stephen E. Barndt 1998 Summer strategic management brewing industry operations management
111 Non-Invasive Monitoring Systems Williams A. Andrews 1998 Summer small business organizational structure financial performance
112 Case Method Teaching in a Multi-Site Interactive Distance Learning Format Marilyn Helms, Judy Nixon 1998 Summer distance learning education case method teaching
113 Barrick Gold Fred Hebein 1997 Summer & Winter finance hedging strategy gold mining industry
114 To Disclosure or Not to Disclose: The Public Secret Episode Deborah A. Howard, Larry R. Steenberg, Nancy H. Leonard, Terry W. Mullins 1997 Summer & Winter wholesale distribution medical and surgical supplies sales representatives
115 The Increased Workload and the Americans with Disabilities Act (ADA): The Case of Harvey Livingston Thomas R. Miller, James C. Hodgetts 1997 Summer & Winter human resource management Americans with Disabilities Act (ADA) higher education
116 Metropolitan Property & Casualty Insurance Company Robert Millen, Frederick Van Bennekom 1997 Summer & Winter operations management staff scheduling quality improvement initiative
117 Ben & Jerry’s Homemade, Inc.: Passing the Torch Daniel J. McCarthy 1997 Summer & Winter business strategy leadership corporate culture
118 The Wolf Education and Research Center John Lawrence, Wendy Lawrence 1997 Summer & Winter business strategy non-profit organization environmental education
119 American Family Housing, Inc. Rebecca Roseberry, Michael Jay Garrison, Jo Ann Duffy 1997 Summer & Winter mobile home industry competitive environment financial analysis
120 Varity Corporation: Health Benefits for Employees or Health of the Company? Peter M. Bergevin, W. Kent Moore 1997 Summer & Winter business ethics medical benefits package business law
121 Customer Service Technologies Tom Cook, Hugh D. Grove, Steve Coburn 1997 Summer & Winter outsourcing customer service Initial Public Offering (IPO)
122 The Indispensable Prima Donna Tammy Bunn Hiller, Paul J. Muir, Neal Harrison, Eric Hidy, Sandra Cook 1997 Summer & Winter human resource management metals recycling industry corporate culture
123 Crist Power Plant: Planning for a Maintenance Outage Chetan S. Sankar, P.K. Raju, Michael F. Kler 1997 Summer & Winter project management decision support system operations management
124 Autonet, Inc. Thomas H. Stevenson 1997 Summer & Winter small business high-tech industry dealer marketing
125 Maytag Corporation: Reluctant Retrenchment J. David Hunger 1997 Summer & Winter business strategy home appliance industry mergers and acquisitions
126 The Mejia Family Tire Company Mark Kroll, Leslie Toombs, Jennifer Videtto 1997 Summer & Winter small business international business operations management